Process Transformation

Processes describe how your organization create and delivers its products and services and how you serve your customers or constituents. Your process is the link between your strategy, operating model and your day-to-day operations. Consequently, well-managed and flexible processes are the blood stream of your organization, as they are needed to operationalize your values, concepts, ideas, strategies, and operating/business model.

If you are a business organizations, the alignment of your business processes to your strategy, and business models can become a source of competitive advantage, because business processes are the primary drivers of value, cost, customer satisfaction, revenue and ultimately profit for your organization. And, if you are a government organization, processes are critical to achieving your service compact (Servicom) goals and objectives.

• Business organizations need to transform (align, standardize, automate & control) their processes or transform their ability to manage their processes effectively and efficiently in order to radically reduce their operational cost, and grow their revenue at the same time; through improved customer satisfaction, and the creation of innovative products and services offerings
• Government organizations need to transform their processes in order to significantly improve the satisfaction of the citizenry with the services they are delivering

What we do
Rational Steps provide market-leading business process transformation capabilities to help your organization—be it, business and government to:

1. Assess the Maturity of your current Business Process Management (BPM) Capability, and determine the maturity level you must reach to deliver your strategic outcomes
2. Develop BPM Strategic Plan
3. Develop Business Architecture Blueprints and Transformation Roadmap
4. Adopt the right BPM Methodology
5. Establish BPM effective Business Process Governance
6. Select/Implement the right Business Process Management Systems (BPMS)
7. Develop Information Management Strategy & Architecture, and Implement Enterprise Content Management & Business Intelligence Systems
8. Establish a Centre of Excellence (CoE) for Business Process Management
9. Manage Customer or Citizens Information and Relationships