Business and government organizations must develop five key capabilities in order to manage their IT investments successfully and generate maximum business or government value. These capabilities are:
- IT Governance—the ability to direct and control all IT activities effectively in order to achieve stated business or government objectives
- IT Solutioning—the ability to identify the right IT investments and to ensure that they are delivered the right way
- IT Execution—the ability to deliver IT projects on-time, within budget, with the right functionality, and yield expected benefits
- IT Service Management—the ability to ensure that the delivered IT systems are always up for maximum utilization by users
- IT Benefiting—the ability to measure, extract and communicate expected benefits from IT investments